11. What should be done when the batch number of a supplied medicinal product does not correspond with the delivery documentation (delivery notes, invoices ...)?

In such a case it is necessary to quarantine the medicines and inform the supplier of their error. The correction of the document or returning of the delivery of medicines can be agreed upon with the supplier. In case of returning the deliveries of medicines one proceeds in accordance with the process for complaints against the supplier. Medicines can be taken into stocks only upon having received the corrected documentation. (Drugs must always be put into stock in accordance with their accompanying documentation).